Solutions

Parlez deliver hosted speech and contact centre applications that drive real benefits to a company’s bottom line. We have a range of solutions that automate the simple activities within your call centre or business thereby giving your skilled staff more time to focus on complex customer interactions.

Most of Parlez’s applications are available off the shelf and on a “Pay as you Go” financial model. Parlez hosted solutions give your company instant access to proven speech applications delivering an immediate Return On Investment for your business. We have the knowledge and expertise to take on complex projects and can integrate into your existing IT and telecoms infrastructure. These projects will be delivered in partnership with our global affiliates including IBM, Genesys, Nuance and Opal Telecom.

Parlez hosted solutions allows you to outsource  technical responisbility to a proven expert. Hosting removes the time it takes to build, test and deploy the necessary and expensive infrastructure. Partnering with OPAL Telecom means that you have the security and reliability of a tier 1 telecoms network. Using the Parlez hosted platform means that extra virtual agents are available on demand to handle unexpected and season call spikes without the need to increase your internal operation.

Virtual PA

Parlez Connect answers incoming calls to your organisation and ensures that they are routed to the correct person or department first time, every time, wherever they may be. Employees are empowered with an integrated personal voice-dialler giving them the ability to call a contact from their personal address book simply by picking up the phone and saying the contact name.
Reduce the cost of handling internal calls and Free up reception staff to look after visitors and carry out other tasks.

DataCapture Agent

It may sound like a simple operation but the capture and deployment of information can prove a costly and sometimes difficult process to manage. Parlez’s Data Capture agent can take a caller's contact information such as name, address and postcode.
Brochure requests, change of address and promotional responses can all be handled quickly and professionally leaving your call centre staff free to handle other tasks.
Moreover our systems and network based capacity will handle the call spikes caused by marketing campaigns safe in the knowledge that every call will be answered in a timely and efficient manner. Parlez’s Data Capture agent will allow complex enquiries to be dealt with by staff whilst the simple requests look after themselves.

Order Status Agent

In all customer focused and consumer driven industries the ability to provide basic information and keep the customer in the picture is key.
Order Status tracking calls tend to be between 15-25% of the most frequent calls hitting your contact centre, these calls are mostly non-revenue generating but are vitally important to your customers.

Parlez’s Order Status virtual agent is designed to handle in-bound calls to provide order and return status information. How does this work? Parlez agent responds to your voice by customers simply speaking their order or customer reference number, our system then matches the reference number with the most up to date store and delivery information without the need for agent interaction.

Parlez can provide your customers with the information they need, when they need it at a much lower cost than a live agent, ensuring every call is answered first time, every time.

Customer Survey Agent

Parlez phone Survey solution is ideal for quickly capturing and analyzing caller data. Deploy virtually any type of phone-based survey in a matter of days; including customer satisfaction, market research, and employee feedback surveys.

Customer satisfaction surveys could be added on to your current phone system, so a caller will be automatically passed to the survey when the agent hangs up.
Using our web based tool you can design your own survey and using the latest human-like Text-To-Speech software, have new surveys up and running in minutes. Ideal for new product launches or marketing campaigns.
Parlez will provide generic reports as well as a .CSV file available for download. Reports may be generated for specific time periods of each campaign.